4C’s Garden Guest House
Overnight Stay Booking Terms & Conditions
These Terms & Conditions apply to all overnight accommodation bookings at 4C’s Garden Guest House.
By making a booking and/or making payment, the guest confirms that they have read, understood and agreed to these Terms & Conditions.
1. Reservations & Booking Confirmation
All accommodation bookings should be made through the official 4C’s Garden accommodation booking process or through an authorised member of the 4C’s Garden team.
Guests must provide accurate information when making a reservation, including their full name, telephone number, email address, number of guests and intended dates of stay.
Room availability is subject to confirmation at the time of booking.
A booking is not confirmed until the required payment has been received and an official Booking Confirmation has been issued by 4C’s Garden.
Once payment has been received and verified, the guest will receive a Booking Confirmation containing the specific details of their booking, including their check-in and check-out dates and other relevant information relating to their stay.
The Booking Confirmation will be sent either:
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By text message from the official 4C’s Garden telephone number; or
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By email from 4C’s Garden.
Guests are responsible for ensuring that the telephone number and email address provided when making the booking are correct.
Guests should retain their Booking Confirmation and have it available when checking in.
If payment has been made but an official Booking Confirmation has not been received, the guest should contact 4C’s Garden before travelling to the Guest House so that the reservation can be verified.
Only Booking Confirmations issued through the official 4C’s Garden contact channels should be relied upon as confirmation of an accommodation reservation.
2. Room Rates & Prices
Guests will be charged the room rate applicable and confirmed at the time of booking.
The prices displayed on our current official room price list are the applicable prices unless a different rate or package has been formally confirmed in writing by 4C’s Garden.
Guests should not rely on estimated, unofficial or verbally quoted prices.
A verbal discussion with a member of staff does not constitute confirmation of a price or reservation.
3. Payment
The required payment must be received before an accommodation booking can be confirmed.
Payment must be made using a payment method approved by 4C’s Garden.
Where the full cost of accommodation is required in advance, the booking will not be confirmed until the payment has been received and verified.
Any outstanding balance must be paid before check-in unless alternative arrangements have been formally agreed by 4C’s Garden.
Guests should retain their payment receipt or other evidence of payment.
Once payment has been verified, an official Booking Confirmation will be issued in accordance with Section 1 above.
4. Cancellations, Amendments & No-Shows
If a guest wishes to cancel or amend their booking, they must contact 4C’s Garden as soon as possible.
All amendments are subject to availability.
Cancellations made 7 days or more before the scheduled check-in date: payments may be transferred to another available date or refunded, subject to any applicable administration charges.
Cancellations made less than 7 days before the scheduled check-in date: payments are non-refundable.
Cancellations made within 48 hours of check-in or failure to arrive (no-show): the full booking amount will be retained and no refund will be provided.
Where 4C’s Garden agrees to move a booking to another date, the new dates will be subject to availability and the room rate applicable at the time of the new booking.
5. Check-In & Check-Out
Check-in is from 2:00 PM.
Check-out is by 12:00 PM (midday).
Guests must vacate their room and return any keys or access items by the stated check-out time.
Early check-in or late check-out is not guaranteed and must be agreed with 4C’s Garden in advance.
Additional charges may apply where a late check-out has been agreed.
Failure to vacate the room by 12:00 PM without prior authorisation may result in an additional charge.
6. Identification
4C’s Garden reserves the right to request valid identification from the person responsible for the booking at check-in.
The details provided at check-in should correspond with the details on the Booking Confirmation.
Bookings must not be transferred, sold or given to another person without prior approval from 4C’s Garden.
7. Number of Guests & Room Occupancy
The maximum permitted occupancy of each room must not be exceeded.
Only guests included within the confirmed booking are permitted to stay overnight.
Any additional overnight guests must be declared to and approved by 4C’s Garden in advance.
Additional charges may apply.
4C’s Garden reserves the right to refuse additional guests where the number would exceed the permitted occupancy of the room or Guest House.
8. Visitors
Guests must inform 4C’s Garden staff before bringing visitors onto the premises.
Visitors are not permitted to stay overnight unless they have been added to the booking and approved by 4C’s Garden.
The person responsible for the booking is also responsible for the conduct of their visitors while they are at 4C’s Garden.
Management reserves the right to ask any visitor to leave where their behaviour is disruptive, unsafe, inappropriate or in breach of our rules.
9. Guest Conduct
Guests are expected to behave respectfully towards staff, other guests, visitors, neighbours and the property.
Excessive noise, threatening or abusive behaviour, fighting, harassment, illegal activity or behaviour which causes significant disturbance will not be tolerated.
Guests must follow reasonable instructions provided by 4C’s Garden staff relating to the safe and appropriate use of the property.
4C’s Garden reserves the right to require a guest or visitor to leave where their behaviour presents a risk to people or property, causes serious disruption or constitutes a serious breach of these Terms & Conditions.
Where a guest is required to leave due to serious misconduct or a serious breach of these Terms & Conditions, no refund will normally be provided.
10. Care of Rooms, Damage & Breakages
Guests are expected to take reasonable care of their room, furniture, equipment, fixtures and all other areas of 4C’s Garden.
Any existing damage or fault noticed when entering the room should be reported to a member of staff as soon as possible.
Any damage, breakage or fault occurring during the stay must also be reported promptly.
Guests may be charged for damage, breakages, missing items or excessive cleaning resulting from their stay where this has been caused deliberately, negligently or beyond reasonable everyday use.
11. Strictly No Smoking on the Premises
4C’s Garden is strictly a non-smoking/ Vaping on the premises.
Smoking is not permitted anywhere on the 4C’s Garden premises.
This includes guest rooms, bathrooms, communal areas and all indoor and outdoor areas forming part of the premises.
Guests who wish to smoke must leave the 4C’s Garden premises completely before smoking.
Guests may be charged for cleaning, deodorising, repairs or other reasonable costs incurred as a result of smoking on the premises.
A serious or repeated breach of the no-smoking policy may result in the guest being required to leave the premises without a refund.
12. Food, Drinks & Additional Services
Food, drinks and additional services purchased during a guest's stay will be charged according to the current 4C’s Garden menus and price lists.
The prices displayed on the current menus are the applicable prices.
Guests should not rely upon unofficial or estimated verbal prices.
Any additional services requested by a guest are subject to availability and may incur an additional charge.
13. Personal Belongings
Guests are responsible for taking reasonable care of their personal belongings during their stay.
4C’s Garden cannot accept responsibility for loss, theft or damage to personal belongings except where 4C’s Garden is legally responsible.
Any lost property should be reported to a member of staff as soon as possible.
14. Children
Children must be appropriately supervised by their parent, guardian or responsible adult at all times.
Parents, guardians or responsible adults remain responsible for the safety and behaviour of children in their care throughout their stay.
Children must not be left unsupervised where doing so would place them or others at risk.
15. Health, Safety & Security
Guests must comply with reasonable health, safety, security and emergency instructions provided by 4C’s Garden staff.
Guests must not interfere with fire alarms, smoke detectors, emergency equipment, electrical installations, security systems or other safety equipment.
Any deliberate interference with safety or security equipment may result in the guest being required to leave and being charged for any resulting damage or costs.
16. Parties, Events & Other Activities
An accommodation booking is for an overnight Guest House stay and does not automatically include permission to hold a party, celebration, meeting, conference, retreat, photoshoot or other event.
Such activities must be discussed with and approved by 4C’s Garden separately and may be subject to separate venue hire charges, packages and Terms & Conditions.
Professional or commercial photography and filming on the premises also require prior approval from 4C’s Garden.
The Guest House and premises must not be used for any unlawful activity.
17. No Pets
Pets are not permitted at 4C’s Garden Guest House or anywhere on the 4C’s Garden premises.
Guests must not bring animals into guest rooms, communal areas or any other part of the premises.
Guests who arrive with a pet may be refused check-in unless alternative arrangements can be made for the animal off-site.
If an unauthorised pet is brought onto the premises during a guest’s stay, the guest may be required to remove the animal immediately and may be charged for any damage, additional cleaning or other reasonable costs resulting from the animal being on the premises.
All subsequent sections of the full Terms & Conditions will simply move down by one number.
18. Maintenance & Unforeseen Circumstances
Occasionally, maintenance issues or circumstances outside our reasonable control may affect a room, service or facility.
Guests should report maintenance issues to a member of staff as soon as possible so that we have an opportunity to address them.
Where reasonably possible, 4C’s Garden will seek to resolve issues promptly and minimise disruption.
If 4C’s Garden is unable to provide confirmed accommodation due to circumstances for which we are responsible, we will contact the guest to discuss an appropriate alternative, change of date or refund.
19. Privacy & Photography
Guests are expected to respect the privacy of other guests, visitors and staff.
Guests must not photograph or record other guests or staff in circumstances where doing so would unreasonably interfere with their privacy.
Professional photography, filming, photoshoots or commercial content creation on the premises require prior approval from 4C’s Garden and may be subject to separate charges.
20. Acceptance of Terms & Conditions
By proceeding with an accommodation booking and making payment, the guest confirms that they have had the opportunity to read and agree to these Terms & Conditions.
The Terms & Conditions are available on the official 4C’s Garden website.
Guests are responsible for reviewing the applicable Terms & Conditions before completing their booking.
The Booking Confirmation should be read together with these Terms & Conditions.
21. Contact & Official Booking Information
Accommodation enquiries and bookings should be made through the official 4C’s Garden booking process.
For retreats, celebrations, meetings, conferences, events or bespoke packages, guests should complete the relevant enquiry process so that their requirements can be reviewed separately and an appropriate quotation provided.
4C’s Garden Guest House
Owerri, Imo State, Nigeria
Website: www.4csgarden.com
These Terms & Conditions may be updated from time to time. The applicable Terms & Conditions will be those communicated or published in connection with the guest's booking.